Introduction

Azadana is committed to providing a seamless and efficient platform for businesses to connect and collaborate. As part of our service, we offer a feature that allows businesses to request quotations (RFQs) for general needs and for specific products and services listed by other businesses. This policy outlines the terms and conditions governing the use of the quotation request feature to ensure transparency, fairness, and mutual respect among all users.

Scope

This policy applies to all registered users of Azadana who utilize the quotation request feature. It covers general quotation requests, product-specific requests, and service-specific requests.

General Provisions

• Eligibility: All registered users with activated profiles can request or respond to quotations.
• Accuracy of Information: Users must provide accurate and detailed information in their quotation requests to facilitate precise and relevant responses.
• Confidentiality: Both parties involved in the quotation process must respect the confidentiality of shared information. Sensitive business data should not be disclosed to unauthorized parties.

Requesting a Quotation

General Quotation Requests

• Users can submit general RFQs for business needs not explicitly listed on Azadana.
• Requests should include a clear description of the requirement, quantity, quality standards, delivery timelines, and any other relevant details.
• Users can set a deadline for receiving quotations.

Product/Service-Specific Requests

• Users can request quotations for specific products or services listed by other businesses on Azadana.
• Requests should reference the specific product or service, including any customization or additional specifications needed.
• Delivery requirements, payment terms, and any other conditions should be clearly stated.

Responding to a Quotation Request

• Timeliness: Businesses should respond to quotation requests promptly and within any specified deadlines.
• Comprehensive Quotes: Responses should be comprehensive, including detailed pricing, terms of service, delivery timelines, and any other relevant information.
• Validity: Quotation responses should specify the validity period of the quote, after which the terms may be subject to change.

Communication

• Platform Use: All communications regarding quotation requests and responses must be conducted through Azadana’s system to ensure compliance with our policies and to maintain a record of interactions.
• Professional Conduct: Users must engage in professional and respectful communication at all times. Any form of harassment, discrimination, or inappropriate behavior will not be tolerated.

Dispute Resolution

• Initial Resolution: Parties are encouraged to resolve any disputes arising from quotation requests and responses amicably through direct communication.
• Mediation by Azadana: If a dispute cannot be resolved directly, users may request mediation by Azadana. Our team will review the case and facilitate a resolution in accordance with our policies and terms of service.

Prohibited Activities

• Misrepresentation: Providing false or misleading information in quotation requests or responses is strictly prohibited.
• Spam: Sending unsolicited or irrelevant quotation requests is not allowed.
• Abuse of System: Any attempt to manipulate the quotation system for unfair advantage or to harm other businesses will result in account suspension or termination.

Policy Updates

Azadana reserves the right to update this Quotation Request Policy at any time. Users will be notified of significant changes through the platform. Continued use of the quotation request feature constitutes acceptance of the updated policy.

Contact Information

For any questions or concerns regarding this Quotation Request Policy, please contact our support team at team@azadana.com.